Processing and shipping times are longer during the peak season leading up to
Christmas. Please allow 2-3 business days for order processing.
Orders must be placed by the following dates to be delivered before
Christmas:
Ground shipping: December 11th
Express shipping: December 16th
2-day shipping: December 17th
Overnight shipping: December 18th
Holiday Extended Returns
All full-priced items purchased between November 29 and December 26 are eligible
for an extended return window of 60 days on new, unused, unwashed items for a refund. No
returns
on discounted final sale products.
Holiday Closures
US and CA Warehouse and Customer Service Office Closures.
It is important that our staff get to spend time with their families over the
holidays. Customer service hours are Monday-Friday 9-5, excluding the below dates.
December 24th: Customer Service Closed
December 25th: Closed
December 26th: Warehouse Closed
December 31st: Customer Service Closed
January 1st: Closed
Welcome!
Based on your location, we have set your preferences to:
Free shipping within 4-7 business day on orders over $100
Stock availability can differ per country. If you switch location, your bag will be updated according to that region's inventory.
We have nothing to hide about our production. We proudly share information about our factory partners and material suppliers so you can know exactly where and how the Jones products you buy are made. Our supply chain map lists the locations of our manufacturing partners and basic details about their workforce. All of our partners have also signed our Code Of Conduct that guarantees the people who make our gear are treated fairly and have safe working conditions.
Meet the suppliers
factory partners
Social & sustainability obligations
The support of our factory partners is critical to maintain and advance our social and sustainability standards. We obligate all our major factory partners and suppliers to adhere to our Code Of Conduct and submit to a Social & Environmental Responsibility Audit. We also mandate all factory partners abide by our Chemical Policy and Restricted Substance List (RSL) to assure the safety standards of the materials used in our production.
Working with the Swiss company EA Shaping Environmental Action, we designed and implemented a strong Code Of Conduct document that all our major suppliers are obligated to adhere to. The Code Of Conduct has five core social responsibility subjects.
Fair operating practices
- Anti-corruption- Fair competition- Respect for property rights
Human rights
- Due diligence- Risk human rights situations- Discrimination and group vulnerability- Civil and political rights- Economic, social and cultural rights- Child labor- Forced labor- Fundamental principles and rights at work
Labor practices
- Employment and employer relationship- Conditions of work and social protection- Social dialogue- Health and safety at work- Human development and training at work- Minimum Wage- Freedom of association- Maximum work hours
- Product quality control- Consumer health and safety protection- Consumer education and awareness- Data protection and privacy
Chemical policy & restricted substance list
We work closely with the Outdoor Industry Association and other leading testing laboratories to understand, reduce and eliminate chemicals of concern used in the manufacturing of our products. Our Chemical Policy outlines the regulatory or legislative requirements that all our materials must meet or exceed and our RSL lists the substances that we’ve voluntarily restricted or limited in our products.
Our snowboard factory partner has also developed an efficient MSDS (hazardous chemical) management system. All employees that handle chemicals are well trained and all MSDS documentation is linked to their overall Environmental Management System that helps them adhere to all international regulations such as BSSL, PROP 65 and REACH.