Processing and shipping times are longer during the peak season leading up to
Christmas. Please allow 2-3 business days for order processing.
Orders must be placed by the following dates to be delivered before
Christmas:
Ground shipping: December 11th
Express shipping: December 16th
2-day shipping: December 17th
Overnight shipping: December 18th
Holiday Extended Returns
All full-priced items purchased between November 29 and December 26 are eligible
for an extended return window of 60 days on new, unused, unwashed items for a refund. No
returns
on discounted final sale products.
Holiday Closures
US and CA Warehouse and Customer Service Office Closures.
It is important that our staff get to spend time with their families over the
holidays. Customer service hours are Monday-Friday 9-5, excluding the below dates.
December 24th: Customer Service Closed
December 25th: Closed
December 26th: Warehouse Closed
December 31st: Customer Service Closed
January 1st: Closed
Welcome!
Based on your location, we have set your preferences to:
Free shipping within 4-7 business day on orders over $100
Stock availability can differ per country. If you switch location, your bag will be updated according to that region's inventory.
The Jones Pro Program is open to our family of authorized dealers, industry affiliates and professional mountain guides. All people who live and breathe snowboarding and work in our industry full time.
We're honored to partner with these riders as they are working toward the same goals we are - to help others get in the mountains and enjoy wild natural experiences, and to use those influential wilderness experiences to help protect the planet.
If you feel you qualify for the Jones Pro Program, don't hesitate to apply now.
Jones Pro program discounts cannot be combined with any other offer advertised on jonessnowboards.com including shipping discount promotions.
Code expiration date
Programs are annual and run from fall to summer. Codes issued in previous years expire - you may need to reapply annually if your Pro membership doesn't renew automatically.
Personal use
Products purchased through the Jones Pro program are for your personal use only. Any person found to be attempting to resell or otherwise re-distribute products purchased through the Jones Pro program will have future access privileges revoked. All Jones Pro program orders are monitored.
If you have friends or family interested in Jones product, please refer them to their local Jones dealer or Jonessnowboards.com
Code limitations
Each code has a defined value, which is visible at checkout. The code is valid throughout the season.
Eligibility
Your profession should be on the list and your rate of employment must be at least 80%.
Returns
New, unused items in the original packaging may be returned for a full refund within 30 days of delivery.
Warranty
Products purchased on Jones Pro program are covered by standard product warranties. The warranty period varies by product category and starts on the date of product delivery. See complete warranty policy here.
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